Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in Ulaanbaatar, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in Ulaanbaatar that want enhanced implementation capability, clearer judgement, and improved on-the-job implementation.
The programme goes beyond theory to explore how Performance Conversations works in practice — covering how effective implementation works, where typical weaknesses occur, and how participants can translate the learning into immediate action within their own teams.
Audience
- high-potential professionals moving into leadership roles
- functional managers responsible for performance and people development
- new and experienced managers
- leaders who need stronger consistency in communication, accountability, and coaching
- team leaders and supervisors
Learning Outcomes
- translate leadership intent into day-to-day action
- apply practical management approaches in live team situations
- handle performance, feedback, and accountability conversations more effectively
- recognise common management mistakes and respond more constructively
- run clearer Performance Conversations and handle expectations more constructively
- improve team coordination, motivation, and follow-through
- set expectations and communicate with greater clarity
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- more consistent people management across teams
- better engagement and Performance Conversations
- clearer expectations, communication, and accountability
- stronger manager capability and team leadership quality
- better goal clarity, feedback quality, and manager accountability in performance discussions
- improved confidence in challenging management situations
What’s Included
- optional tailoring to management level, function, or team context
- tools and frameworks for everyday leadership and people decisions
- manager-focused workshop with practical scenarios and discussion
- materials that support application after the course
- reflection exercises and action planning
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Ulaanbaatar?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Usually, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include interactive exercises, applied case studies, group discussion, and reflection-based learning.
5. Can this be delivered virtually as well as in person?
Yes. Delivery options include in-person training in Ulaanbaatar, live virtual workshops, and bespoke corporate sessions for teams in Mongolia and East Asia.