Introduction
In today’s fast-paced business environment, effective communication with customers is paramount for success. OpenText Exstream is a powerful tool that allows businesses to create personalized, relevant communications at scale. As Asia continues to be a hub for technological advancements and booming markets, the importance of mastering OpenText Exstream cannot be overstated. Companies across various sectors, from banking to healthcare, rely on such document generation tools to enhance customer engagement and streamline operations. Learning how to effectively use OpenText Exstream not only opens up numerous career opportunities but also enhances organizational efficiency and customer satisfaction.
The Business Case
For HR professionals and managers looking to enhance their team’s capabilities, investing in OpenText Exstream training offers a significant return on investment. By equipping your team with the skills to efficiently design and manage customer communications, your business can reduce operational costs, improve time-to-market for communications, and increase customer satisfaction. The ability to swiftly adapt communication strategies to meet market demands can result in better customer retention and acquisition, leading to sustained business growth.
Course Objectives
- Understand the fundamentals and architecture of OpenText Exstream.
- Learn to design and manage customer communication templates.
- Gain expertise in integrating Exstream with other enterprise systems.
- Develop skills to troubleshoot and optimize Exstream solutions.
- Master the features of OpenText Exstream v16 to enhance business communication.
Syllabus
Module 1: Introduction to OpenText Exstream
This module covers the basic architecture and components of OpenText Exstream. Participants will learn about the user interface, key features, and the overall workflow of designing customer communications.
Module 2: Designing Document Templates
Participants will learn how to create and manage document templates using OpenText Exstream. This includes an understanding of template design, layout management, and personalization options to meet various business needs.
Module 3: Integration with Enterprise Systems
This module explores how OpenText Exstream integrates with existing enterprise systems such as CRM and ERP solutions. Participants will learn to set up and manage data sources for dynamic content generation.
Module 4: Troubleshooting and Optimization
Participants will gain skills in troubleshooting common issues within OpenText Exstream and learn strategies to optimize performance for high-volume document production environments.
Module 5: Advanced Features and Best Practices
This module delves into the advanced features of OpenText Exstream v16, including scripting, automation, and best practices for efficient communication management.
Methodology
This course employs an interactive approach, combining lectures, hands-on exercises, and real-world case studies to ensure comprehensive understanding and practical application of OpenText Exstream. Participants will engage in collaborative projects and receive personalized feedback from experienced instructors.
Who Should Attend
This course is designed for IT professionals, document management specialists, and business analysts who are involved in customer communication management. It is also beneficial for managers and team leaders looking to enhance their team’s capabilities in document generation and communication design.
FAQs
Q: What are the prerequisites for this course?
A: Basic knowledge of document management and familiarity with enterprise communication systems is recommended.
Q: How long is the course?
A: The course is designed to be completed over four weeks, with flexible scheduling options available.
Q: Will I receive a certification upon completion?
A: Yes, participants will receive a certification of completion from Ultimahub.