Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Coaching & Mentoring so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Coaching & Mentoring Training Course in George Town (HR & Talent), participants build practical capability in Coaching & Mentoring with focus on development conversations, support, and capability building through structured guidance. The programme is designed for organisations in George Town that want enhanced implementation capability, clearer judgement, and better day-to-day application.
Moving beyond theory, the programme addresses the practical side of Coaching & Mentoring: how it works in live settings, where frequent challenges arise, and how to translate the learning into immediate action across roles and teams.
Audience
- professionals supporting workforce capability and employee experience
- team leaders involved in hiring, development, engagement, or performance
- managers who need stronger people-management foundations
- HR professionals and people managers
- L&D, talent, and culture teams
Learning Outcomes
- align actions more effectively with organisational priorities and culture
- use working frameworks, questions, and planning tools
- apply stronger practice in coaching & mentoring across day-to-day people decisions
- support stronger employee experience and manager capability
- use coaching or mentoring conversations more effectively to support growth and accountability
- recognise common people risks and process gaps
- improve consistency, fairness, and communication in people processes
Agenda / Modules
Module 1: Role and mindset
- difference between coaching, mentoring, directing, and advising
- when each approach is useful
- why mindset matters to development quality
Module 2: Listening and questioning
- building trust through listening and effective questions
- helping others think rather than simply telling
- staying focused on the other person’s goals and context
Module 3: Guiding development
- setting development goals and supporting reflection
- using structure to guide progress
- balancing support with challenge
Module 4: Feedback, accountability, and boundaries
- feedback, follow-through, and accountability
- managing boundaries and realistic expectations
- avoiding common coaching or mentoring mistakes
Module 5: Embedding the practice
- creating a repeatable practice within the team or function
- planning next conversations and support touchpoints
- turning the learning into consistent behaviour
Business Benefits
- better alignment between people practice and business needs
- improved consistency across teams and managers
- clearer expectations, conversations, and follow-through
- stronger capability in hiring, development, engagement, or retention
- stronger development conversations and better growth support across teams
- better people management quality and employee experience
What’s Included
- toolkits, frameworks, and discussion exercises
- optional tailoring to policy, culture, or people-process priorities
- materials that support post-course application
- interactive workshop with practical manager and HR scenarios
- examples focused on real employee and team situations
FAQs
1. Who should attend this Coaching & Mentoring course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in coaching & mentoring. Participant profiles can be tailored to match role level, function, and organisational needs.
2. Can the course be tailored for our organisation in George Town?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Typically, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include hands-on activities, scenario walkthroughs, group reflection, and facilitator-guided practice.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in George Town, live online sessions, and tailored corporate programmes for teams throughout Malaysia and Southeast Asia.