Summary
People capability is shaped by how organisations hire, develop, engage, support, and retain talent. This course builds practical skill in Performance Management so managers and HR teams can improve consistency, employee experience, and workforce effectiveness. In this Performance Management Training Course in Astana, participants build practical capability in Performance Management with focus on goal clarity, feedback, accountability, and development through performance conversations. The programme is designed for organisations in Astana that want more consistent delivery, clearer judgement, and sustained practical application.
Instead of abstract concepts, this course concentrates on applied Performance Management in the workplace: what successful adoption requires, where most teams underperform, and how to put the learning into practice straight away after the session.
Audience
- HR professionals and people managers
- managers who need stronger people-management foundations
- team leaders involved in hiring, development, engagement, or performance
- L&D, talent, and culture teams
- professionals supporting workforce capability and employee experience
Learning Outcomes
- use actionable toolkits, questions, and planning tools
- improve consistency, fairness, and communication in people processes
- recognise common people risks and process gaps
- align actions more effectively with organisational priorities and culture
- run clearer performance conversations and handle expectations more constructively
- support stronger employee experience and manager capability
- apply stronger practice in Performance Management across day-to-day people decisions
Agenda / Modules
Module 1: Performance management foundations
- purpose of Performance Management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- clearer expectations, conversations, and follow-through
- improved consistency across teams and managers
- better alignment between people practice and business needs
- better people management quality and employee experience
- better goal clarity, feedback quality, and manager accountability in performance discussions
- stronger capability in hiring, development, engagement, or retention
What’s Included
- examples focused on real employee and team situations
- materials that support post-course application
- toolkits, frameworks, and discussion exercises
- interactive workshop with practical manager and HR scenarios
- optional tailoring to policy, culture, or people-process priorities
FAQs
1. Who should attend this Performance Management course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Management. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Astana?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in Astana, live online sessions, and tailored corporate programmes for teams throughout Kazakhstan and Central Asia.