Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Chengdu (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Chengdu that want sharper execution discipline, clearer judgement, and sustained practical application.
This is not a theoretical overview. The course examines how Difficult Conversations applies in real work, what proper application means in practice, where typical weaknesses occur, and how to apply new approaches from day one from day one.
Audience
- team leaders and supervisors
- functional managers responsible for performance and people development
- high-potential professionals moving into leadership roles
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
Learning Outcomes
- set expectations and communicate with greater clarity
- improve team coordination, motivation, and follow-through
- recognise common management mistakes and respond more constructively
- translate leadership intent into day-to-day action
- apply practical management approaches in live team situations
- handle performance, feedback, and accountability conversations more effectively
- handle Difficult Conversations with more clarity, composure, and fairness
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- stronger manager capability and team leadership quality
- fewer unresolved issues and stronger quality of difficult workplace conversations
- more consistent people management across teams
- improved confidence in challenging management situations
- clearer expectations, communication, and accountability
- better engagement and performance conversations
What’s Included
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
- reflection exercises and action planning
- materials that support application after the course
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. We can adjust the participant mix to reflect different functions, levels, and priorities.
2. Can the course be tailored for our organisation in Chengdu?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
In the majority of cases, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include hands-on activities, scenario walkthroughs, group reflection, and facilitator-guided practice.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in Chengdu, live online sessions, and tailored corporate programmes for teams throughout China and the wider Asia-Pacific region.