Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Quezon City (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Quezon City that want improved operational delivery, clearer judgement, and sustained practical application.
Rather than staying at theory level, the course focuses on how Difficult Conversations is used in day-to-day work, what strong practice involves, where typical weaknesses occur, and how participants can apply new approaches from day one in their own roles and teams.
Audience
- new and experienced managers
- high-potential professionals moving into leadership roles
- team leaders and supervisors
- functional managers responsible for performance and people development
- leaders who need stronger consistency in communication, accountability, and coaching
Learning Outcomes
- set expectations and communicate with greater clarity
- apply practical management approaches in live team situations
- handle Difficult Conversations with more clarity, composure, and fairness
- improve team coordination, motivation, and follow-through
- handle performance, feedback, and accountability conversations more effectively
- recognise common management mistakes and respond more constructively
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- improved confidence in challenging management situations
- better engagement and performance conversations
- clearer expectations, communication, and accountability
- stronger manager capability and team leadership quality
- more consistent people management across teams
- fewer unresolved issues and stronger quality of difficult workplace conversations
What’s Included
- manager-focused workshop with practical scenarios and discussion
- optional tailoring to management level, function, or team context
- tools and frameworks for everyday leadership and people decisions
- materials that support application after the course
- reflection exercises and action planning
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. Attendance criteria can flex depending on role type, experience level, and team context.
2. Can the course be tailored for our organisation in Quezon City?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include case-based activities, structured group work, reflective discussion, and applied learning tasks.
5. Can this be delivered virtually as well as in person?
Yes. The programme is available in person in Quezon City, as a live virtual session, or as a private corporate programme for teams across the Philippines and Southeast Asia.