Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Difficult Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Difficult Conversations Training Course in Surabaya (Leadership & Management), participants build practical capability in Difficult Conversations with focus on preparation, emotional control, constructive dialogue, and resolution. The programme is designed for organisations in Surabaya that want more consistent delivery, clearer judgement, and stronger real-world usage.
Instead of abstract concepts, this course concentrates on applied Difficult Conversations in the workplace: how skilled application looks in practice, where frequent challenges arise, and how to implement what they learn right away after the session.
Audience
- new and experienced managers
- team leaders and supervisors
- leaders who need stronger consistency in communication, accountability, and coaching
- high-potential professionals moving into leadership roles
- functional managers responsible for performance and people development
Learning Outcomes
- translate leadership intent into day-to-day action
- improve team coordination, motivation, and follow-through
- recognise common management mistakes and respond more constructively
- handle Difficult Conversations with more clarity, composure, and fairness
- apply practical management approaches in live team situations
- set expectations and communicate with greater clarity
- handle performance, feedback, and accountability conversations more effectively
Agenda / Modules
Module 1: Understanding tension and triggers
- why Difficult Conversations become unproductive
- triggers, assumptions, and communication breakdowns
- separating issue, emotion, and intent
Module 2: Preparing for the conversation
- clarifying the purpose and desired outcome
- choosing timing, setting, and evidence
- preparing messages that are clear but respectful
Module 3: Running the discussion constructively
- using language that keeps the discussion constructive
- balancing directness with empathy
- asking questions and listening for understanding
Module 4: Responding to reactions
- responding to defensiveness, silence, or escalation
- staying calm and focused under pressure
- keeping the conversation anchored to facts and outcomes
Module 5: Resolution and follow-through
- agreeing next steps and accountability
- documenting outcomes where needed
- using the discussion to strengthen trust and clarity
Business Benefits
- better engagement and performance conversations
- fewer unresolved issues and stronger quality of difficult workplace conversations
- stronger manager capability and team leadership quality
- improved confidence in challenging management situations
- more consistent people management across teams
- clearer expectations, communication, and accountability
What’s Included
- manager-focused workshop with practical scenarios and discussion
- tools and frameworks for everyday leadership and people decisions
- reflection exercises and action planning
- optional tailoring to management level, function, or team context
- materials that support application after the course
FAQs
1. Who should attend this Difficult Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Difficult Conversations. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Surabaya, via live virtual classroom, or as a private session for organisations across Indonesia and Southeast Asia.