Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in First-Time Managers so leaders can guide people more effectively and handle everyday management situations with confidence. In this First-Time Managers Training Course in Surabaya, participants build practical capability in First-Time Managers with focus on core people-management habits, role clarity, and practical leadership behaviour. The programme is designed for organisations in Surabaya that want improved operational delivery, clearer judgement, and improved on-the-job implementation.
The programme goes beyond theory to explore how First-Time Managers works in practice — covering what strong practice involves, where frequent challenges arise, and how participants can apply new approaches from day one within their own teams.
Audience
- current or aspiring managers who need stronger day-to-day leadership capability
- functional managers responsible for performance and people development
- leaders who need stronger consistency in communication, accountability, and coaching
- high-potential professionals moving into leadership roles
- new and experienced managers
- team leaders and supervisors
Learning Outcomes
- set expectations and communicate with greater clarity
- improve team coordination, motivation, and follow-through
- recognise common management mistakes and respond more constructively
- translate leadership intent into day-to-day action
- handle performance, feedback, and accountability conversations more effectively
- handle everyday management responsibilities with stronger confidence, clarity, and consistency
- apply practical management approaches in live team situations
Agenda / Modules
Module 1: Manager role and priorities
- what changes when moving into a management role
- balancing tasks, people, and judgement
- avoiding common new-manager mistakes
Module 2: Communication and expectation setting
- setting expectations, communicating priorities, and giving direction
- making work clearer for the team
- adjusting style for different individuals and situations
Module 3: Delegation, motivation, and support
- delegating effectively and supporting ownership
- maintaining engagement and momentum
- providing support without over-managing
Module 4: Performance and accountability
- feedback, accountability, and difficult manager conversations
- handling performance issues constructively
- staying fair and consistent under pressure
Module 5: Team rhythm and improvement
- creating rhythm through meetings, follow-up, and team habits
- improving coordination and visibility
- personal action planning after the course
Business Benefits
- more consistent day-to-day management and stronger team leadership behaviour
- stronger manager capability and team leadership quality
- improved confidence in challenging management situations
- more consistent people management across teams
- clearer expectations, communication, and accountability
- better engagement and performance conversations
What’s Included
- materials that support application after the course
- reflection exercises and action planning
- tools and frameworks for everyday leadership and people decisions
- optional tailoring to management level, function, or team context
- manager-focused workshop with practical scenarios and discussion
FAQs
1. Who should attend this First-Time Managers course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in First-Time Managers. The cohort can be shaped around specific roles, seniority bands, and business objectives.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Typically, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include hands-on activities, scenario walkthroughs, group reflection, and facilitator-guided practice.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Surabaya, via live virtual classroom, or as a private session for organisations across Indonesia and Southeast Asia.