Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in Shanghai, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in Shanghai that want better execution quality, clearer judgement, and sustained practical application.
Rather than staying at theory level, the course focuses on how Performance Conversations is used in day-to-day work, how effective implementation works, where most teams underperform, and how participants can implement what they learn right away in their own roles and teams.
Audience
- new and experienced managers
- team leaders and supervisors
- leaders who need stronger consistency in communication, accountability, and coaching
- functional managers responsible for performance and people development
- high-potential professionals moving into leadership roles
Learning Outcomes
- apply practical management approaches in live team situations
- translate leadership intent into day-to-day action
- handle performance, feedback, and accountability conversations more effectively
- set expectations and communicate with greater clarity
- run clearer Performance Conversations and handle expectations more constructively
- recognise common management mistakes and respond more constructively
- improve team coordination, motivation, and follow-through
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- improved confidence in challenging management situations
- stronger manager capability and team leadership quality
- clearer expectations, communication, and accountability
- more consistent people management across teams
- better goal clarity, feedback quality, and manager accountability in performance discussions
- better engagement and Performance Conversations
What’s Included
- manager-focused workshop with practical scenarios and discussion
- materials that support application after the course
- tools and frameworks for everyday leadership and people decisions
- reflection exercises and action planning
- optional tailoring to management level, function, or team context
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. Participant profiles can be tailored to match role level, function, and organisational needs.
2. Can the course be tailored for our organisation in Shanghai?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
In the majority of cases, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include practical exercises, facilitated case analysis, individual reflection, and team-based application.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Shanghai, via live virtual classroom, or as a private session for organisations across China and the wider Asia-Pacific region.