Summary
Managers shape performance, engagement, clarity, accountability, and team culture. This course develops practical management capability in Performance Conversations so leaders can guide people more effectively and handle everyday management situations with confidence. In this Performance Conversations Training Course in Surabaya, participants build practical capability in Performance Conversations with focus on goal clarity, feedback, accountability, and development through Performance Conversations. The programme is designed for organisations in Surabaya that want enhanced implementation capability, clearer judgement, and better day-to-day application.
Moving beyond theory, the programme addresses the practical side of Performance Conversations: how it works in live settings, where performance gaps tend to surface, and how to implement what they learn right away across roles and teams.
Audience
- leaders who need stronger consistency in communication, accountability, and coaching
- new and experienced managers
- team leaders and supervisors
- high-potential professionals moving into leadership roles
- functional managers responsible for performance and people development
Learning Outcomes
- apply practical management approaches in live team situations
- recognise common management mistakes and respond more constructively
- set expectations and communicate with greater clarity
- improve team coordination, motivation, and follow-through
- run clearer Performance Conversations and handle expectations more constructively
- handle performance, feedback, and accountability conversations more effectively
- translate leadership intent into day-to-day action
Agenda / Modules
Module 1: Performance management foundations
- purpose of performance management beyond forms and ratings
- manager role in clarity, consistency, and fairness
- linking performance to goals and behaviour
Module 2: Setting expectations and goals
- setting expectations, priorities, and meaningful goals
- making standards observable and discussable
- avoiding vague or conflicting messages
Module 3: Feedback and review conversations
- giving balanced feedback and running review discussions
- preparing evidence and examples
- keeping the conversation productive and credible
Module 4: Handling gaps, resistance, and accountability
- addressing performance gaps, defensiveness, or avoidance
- using accountability without damaging trust
- documenting next steps appropriately
Module 5: Development and follow-through
- linking performance to coaching, development, and follow-through
- tracking actions over time
- building stronger manager habits after the course
Business Benefits
- better goal clarity, feedback quality, and manager accountability in performance discussions
- more consistent people management across teams
- stronger manager capability and team leadership quality
- clearer expectations, communication, and accountability
- improved confidence in challenging management situations
- better engagement and Performance Conversations
What’s Included
- tools and frameworks for everyday leadership and people decisions
- manager-focused workshop with practical scenarios and discussion
- optional tailoring to management level, function, or team context
- reflection exercises and action planning
- materials that support application after the course
FAQs
1. Who should attend this Performance Conversations course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Performance Conversations. The cohort can be shaped around specific roles, seniority bands, and business objectives.
2. Can the course be tailored for our organisation in Surabaya?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include interactive exercises, applied case studies, group discussion, and reflection-based learning.
5. Can this be delivered virtually as well as in person?
Yes. The programme is available in person in Surabaya, as a live virtual session, or as a private corporate programme for teams across Indonesia and Southeast Asia.