Summary
Commercial success depends on strong customer conversations, disciplined opportunity management, and the ability to create value throughout the sales cycle. This course develops practical capability in Discovery Questioning so sales teams can improve quality of engagement, conversion, and account outcomes. In this Discovery Questioning Training Course in Makassar, participants build practical capability in Discovery Questioning with focus on customer discovery, value-based selling, and stronger opportunity progression. The programme is designed for organisations in Makassar that want more consistent delivery, clearer judgement, and more reliable workplace adoption.
Instead of abstract concepts, this course concentrates on applied Discovery Questioning in the workplace: what successful adoption requires, where typical weaknesses occur, and how to apply new approaches from day one after the session.
Audience
- customer-facing professionals with revenue responsibility
- sales professionals and account managers
- professionals who need stronger commercial communication and pipeline discipline
- sales leaders building team capability and consistency
- business development teams
Learning Outcomes
- understand customer needs more effectively and respond with value
- run customer conversations more effectively and move opportunities forward with better structure
- strengthen consistency across the sales process
- improve qualification, follow-up, and opportunity progression
- use practical tools to improve pipeline quality and conversion
- handle objections, negotiation, or stakeholder complexity with more confidence
- apply stronger structure to customer conversations and sales activity
Agenda / Modules
Module 1: Sales context and buyer needs
- understanding buyer context, pressures, and decision drivers
- moving away from product-first selling
- seeing sales as a structured conversation about value
Module 2: Discovery and questioning
- asking stronger discovery questions and listening for what matters
- separating symptoms from priorities
- building a clearer view of need, urgency, and stakeholders
Module 3: Value communication and qualification
- communicating value in terms the customer recognises
- qualifying opportunities with more discipline
- deciding where to invest time and effort
Module 4: Objections and progression
- responding to objections and uncertainty without losing momentum
- keeping the conversation constructive
- using next steps and commitments to progress the opportunity
Module 5: Follow-through and pipeline discipline
- managing notes, follow-up, and pipeline visibility
- improving consistency after the meeting
- turning better conversations into better conversion
Business Benefits
- improved conversion, account growth, or customer retention capability
- higher-quality discovery, clearer value conversations, and stronger pipeline progression
- better pipeline discipline and opportunity management
- better consistency across the sales team
- higher quality sales conversations and customer engagement
- stronger confidence in objection handling and commercial influence
What’s Included
- tools for qualification, communication, and follow-through
- role-based discussion and practical commercial frameworks
- materials that support application in live opportunities
- interactive workshop with customer and account scenarios
- optional tailoring to sales cycle, customer type, or sector
FAQs
1. Who should attend this Discovery Questioning course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in Discovery Questioning. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Makassar?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Generally, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include interactive exercises, applied case studies, group discussion, and reflection-based learning.
5. Can this be delivered virtually as well as in person?
Yes. We offer in-person delivery in Makassar, live online sessions, and tailored corporate programmes for teams throughout Indonesia and Southeast Asia.