Summary
Commercial success depends on strong customer conversations, disciplined opportunity management, and the ability to create value throughout the sales cycle. This course develops practical capability in Sales & Negotiation so sales teams can improve quality of engagement, conversion, and account outcomes. In this Sales & Negotiation Training Course in Colombo, participants build practical capability in Sales & Negotiation with focus on preparation, stakeholder understanding, influence, and constructive agreement. The programme is designed for organisations in Colombo that want sharper execution discipline, clearer judgement, and more reliable workplace adoption.
The programme goes beyond theory to explore how Sales & Negotiation works in practice — covering how effective implementation works, where most teams underperform, and how participants can implement what they learn right away within their own teams.
Audience
- customer-facing professionals with revenue responsibility
- commercial teams who need stronger customer conversations and follow-through
- business development teams
- professionals who need stronger commercial communication and pipeline discipline
- sales leaders building team capability and consistency
- sales professionals and account managers
Learning Outcomes
- use practical tools to improve pipeline quality and conversion
- prepare more effectively, influence discussions, and handle resistance with stronger structure
- apply stronger structure to customer conversations and sales activity
- handle objections, negotiation, or stakeholder complexity with more confidence
- understand customer needs more effectively and respond with value
- improve qualification, follow-up, and opportunity progression
- strengthen consistency across the sales process
Agenda / Modules
Module 1: Preparing the conversation
- setting objectives, boundaries, and priorities
- understanding stakeholders, interests, and constraints
- preparing options and trade-offs before the conversation
Module 2: Interests, priorities, and leverage
- positions versus interests
- leverage, concessions, and alternatives
- deciding what matters most and where flexibility exists
Module 3: Influence and communication tactics
- questioning, listening, framing, and influence
- communicating value and managing perceptions
- building trust while protecting outcomes
Module 4: Managing tension and pushback
- responding to objections, emotion, and conflict
- keeping conversations constructive under pressure
- avoiding common mistakes that weaken credibility
Module 5: Agreements and follow-through
- capturing agreements, commitments, and next steps
- ensuring clarity after the discussion
- using reflection to improve future conversations
Business Benefits
- better pipeline discipline and opportunity management
- better consistency across the sales team
- higher quality sales conversations and customer engagement
- improved conversion, account growth, or customer retention capability
- stronger influence, negotiation quality, and stakeholder alignment
- stronger confidence in objection handling and commercial influence
What’s Included
- optional tailoring to sales cycle, customer type, or sector
- materials that support application in live opportunities
- interactive workshop with customer and account scenarios
- role-based discussion and practical commercial frameworks
- tools for qualification, communication, and follow-through
FAQs
1. Who should attend this Sales & Negotiation course?
This programme is designed for professionals, managers, and teams who need stronger practical capability in sales & negotiation. The group composition can be adapted based on seniority, department, and business requirements.
2. Can the course be tailored for our organisation in Colombo?
Yes. The programme can be adapted to your industry, internal terminology, systems, policies, examples, and team challenges so the learning is more directly usable after the workshop.
3. Is this course suitable for mixed-function groups?
Usually, yes. The workshop can be run for a single function or for mixed groups where collaboration across roles is important.
4. Does the course include practical exercises?
Yes. Depending on the format, the course can include collaborative tasks, scenario work, guided reflection, and trainer-led application exercises.
5. Can this be delivered virtually as well as in person?
Yes. This course can be taken in person in Colombo, via live virtual classroom, or as a private session for organisations across Sri Lanka and South Asia.