We are seeking a delivery-ready Capability Building Specialist with proven Customer Relationship Management capability for assignments connected to Coimbatore, India, and broader Asia.

Assignment Overview

This opportunity is targeted at a strong specialist trainer with proven Customer Relationship Management expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Short Series support.

Delivery Scope

• Use practical case studies, scenarios, tools, or workflows to make Customer Relationship Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Relationship Management training sessions for client teams linked to Coimbatore and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

Candidate Profile

Demonstrable expertise in Customer Relationship Management; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in in-person environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Next Step

Professionals with relevant Customer Relationship Management capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.