Client demand in Customer Success continues to develop, and we are adding capable Contract Training Facilitator profiles for work tied to Kolkata and regional corporate teams.

Assignment Overview

We are building our pool of trusted facilitators for Customer Success assignments in Kolkata, India, and across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients raise commercial effectiveness, client engagement, and sales execution.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

Delivery Scope

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Kolkata and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

Candidate Profile

• Proven subject-matter credibility in Customer Success with evidence of practical business or corporate application.
• Availability for project-based work linked to Kolkata, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Hands-on credibility in Customer Success; experience facilitating learning for business teams; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes sales enablement, account management, customer success, or negotiation programmes in corporate or enterprise environments.

Next Step

The current requirement points to In-Person delivery and should suit someone comfortable supporting Short Series projects.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.