We are interested in hearing from experienced Contract Training Facilitator professionals who can deliver Customer Service English training for organisations operating in and around Shanghai.

Opportunity Overview

This opportunity is targeted at a strong facilitator with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Shanghai, China, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

Key Areas of Responsibility

• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Shanghai and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Preferred Background

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Shanghai, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in in-person environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Register Your Interest

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a In-Person environment.

We welcome interest from credible trainers who can demonstrate strong Customer Service English delivery capability and a practical approach to corporate learning.