For upcoming Customer Service English briefs, we are looking for a strong APAC Training Advisor who can engage professional audiences linked to Dalian and surrounding markets.

Assignment Overview

This scheduled role is suited to a delivery-focused advisor with hands-on Customer Service English credibility and experience working with international teams, managers, and professional learners across Asia. The work centres on practical application, learner confidence, and helping clients improve professional communication quality in international business settings.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Consulting projects.

Delivery Scope

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Candidate Profile

Clear subject-matter credibility in Customer Service English; prior exposure to multinational or enterprise audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in corporate language training, international communication, or workplace English programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Dalian, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Next Step

Professionals with relevant Customer Service English capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.