Client demand in Customer Service English continues to develop, and we are adding capable Freelance Corporate Trainer profiles for work tied to Medan and regional corporate teams.

Role Overview

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

An upcoming client brief requires a capable trainer who can lead Customer Service English learning engagements for international teams, managers, and professional learners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve professional communication quality in international business settings.

What You Will Support

The current requirement points to Remote / Virtual delivery and should suit someone comfortable supporting Short Series projects.

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Medan and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

What We Are Looking For

Relevant practitioner-level experience in Customer Service English; strong facilitation and stakeholder communication; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to structure sessions that balance concept, discussion, and application.

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Medan, Indonesia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.

Preferred candidates will bring exposure to corporate language training, international communication, or workplace English programmes, along with experience working with managers, professional learners, or client-facing business teams.

Apply / Express Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.