This brief is aimed at an experienced Senior Facilitator with real depth in Customer Success Management and the ability to support client-facing delivery linked to Singapore.

Role Overview

We are building our pool of trusted facilitators for Customer Success Management assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients raise commercial effectiveness, client engagement, and sales execution.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

Delivery is expected to take place in a Remote / Virtual format, with the engagement currently framed as Short Series support.

What You Will Support

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success Management training sessions for client teams linked to Singapore and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

What We Are Looking For

Hands-on credibility in Customer Success Management; experience facilitating learning for business teams; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes sales enablement, account management, customer success, or negotiation programmes in corporate or enterprise environments.

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.

Apply / Express Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.