We are seeking a delivery-ready Client-Facing Trainer with proven IT Service Management capability for assignments connected to Delhi, India, and broader Asia.

Brief Overview

This scheduled role is suited to a delivery-focused trainer with hands-on IT Service Management credibility and experience working with technical teams, business stakeholders, and project users across Asia. The work centres on practical application, learner confidence, and helping clients support technical enablement, systems confidence, and cross-functional adoption.

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

The expected delivery mode for this brief is Remote / Virtual, and the role should be approached as a One-Off Assignment requirement.

Core Responsibilities

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Delhi and wider Asia.

Candidate Background

Clear subject-matter credibility in IT Service Management; prior exposure to multinational or enterprise audiences; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in cloud, infrastructure, cybersecurity, or enterprise technology training, ideally with experience working with multinational clients or enterprise teams in Asia.

• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Expression of Interest

Professionals with relevant IT Service Management capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.