We are seeking a delivery-ready Programme Coach with proven Customer Relationship Management capability for assignments connected to Fuzhou, China, and broader Asia.

Brief Overview

An upcoming client brief requires a capable coach who can lead Customer Relationship Management learning engagements for commercial teams, account managers, and customer-facing staff in Fuzhou, China, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Coaching support.

Core Responsibilities

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Relationship Management content easier to apply after the session.

Candidate Background

Relevant practitioner-level experience in Customer Relationship Management; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

• Availability for project-based work linked to Fuzhou, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Relationship Management experience, training track record, and preferred delivery model.