We are seeking a delivery-ready Instructor with proven Customer Success Management capability for assignments connected to Guangzhou, China, and broader Asia.

Position Summary

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

This scheduled role is suited to a delivery-focused instructor with hands-on Customer Success Management credibility and experience working with commercial teams, account managers, and customer-facing staff in Guangzhou, China, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

What Success Looks Like

The current requirement points to In-Person delivery and should suit someone comfortable supporting Multi-Session Programme projects.

• Deliver structured Customer Success Management training sessions for client teams linked to Guangzhou and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Who This Would Suit

Clear subject-matter credibility in Customer Success Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

How To Apply

If your background aligns with this brief, please apply with an overview of your Customer Success Management experience, training track record, and preferred delivery model.