This role supports the growth of our IT Service Management trainer pool and would suit a credible Training Programme Manager available for assignments associated with Hai Phong.

Brief Overview

We are building our pool of trusted training programme managers for IT Service Management assignments in Hai Phong, Vietnam, and across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients support technical enablement, systems confidence, and cross-functional adoption.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

Core Responsibilities

• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Hai Phong and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

Candidate Background

• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in IT Service Management with evidence of practical business or corporate application.

Hands-on credibility in IT Service Management; experience facilitating learning for business teams; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes cloud, infrastructure, cybersecurity, or enterprise technology training in corporate or enterprise environments.

Expression of Interest

Delivery is expected to take place in a Remote / Virtual format, with the engagement currently framed as Multi-Session Programme support.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.