This brief is aimed at an experienced Hybrid Learning Consultant with real depth in Customer Service English and the ability to support client-facing delivery linked to Chennai.

Role Overview

An upcoming client brief requires a capable consultant who can lead Customer Service English learning engagements for international teams, managers, and professional learners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve professional communication quality in international business settings.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Consulting projects.

What You Will Support

• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Chennai and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

What We Are Looking For

Relevant practitioner-level experience in Customer Service English; strong facilitation and stakeholder communication; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to corporate language training, international communication, or workplace English programmes, along with experience working with managers, professional learners, or client-facing business teams.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Apply / Express Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.