For upcoming Customer Service English briefs, we are looking for a strong Hybrid Learning Consultant who can engage professional audiences linked to Singapore and surrounding markets.

Brief Overview

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

We are building our pool of trusted consultants for Customer Service English assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve professional communication quality in international business settings.

Core Responsibilities

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Consulting requirement.

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Candidate Background

Hands-on credibility in Customer Service English; experience facilitating learning for business teams; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to adapt delivery style, examples, and exercises to different participant groups.

• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes corporate language training, international communication, or workplace English programmes in corporate or enterprise environments.

Expression of Interest

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.