We are seeking a delivery-ready Hybrid Learning Consultant with proven Quality & Service Operations capability for assignments connected to Hai Phong, Vietnam, and broader Asia.

Brief Overview

An upcoming client brief requires a capable consultant who can lead Quality & Service Operations learning engagements for operations teams, project stakeholders, and process owners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve process discipline, service reliability, and operational performance.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

Core Responsibilities

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Candidate Background

• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Hai Phong, Vietnam, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Relevant practitioner-level experience in Quality & Service Operations; strong facilitation and stakeholder communication; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to operations improvement, project delivery, procurement, quality, or supply chain capability building, along with experience working with managers, professional learners, or client-facing business teams.

Expression of Interest

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Consulting requirement.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.