This brief is aimed at an experienced In-House Trainer with real depth in Customer Success and the ability to support client-facing delivery linked to Johor Bahru.

Brief Overview

Client is seeking an experienced trainer to deliver Customer Success training for commercial teams, account managers, and customer-facing staff across Asia. The assignment suits a commercially credible facilitator who can help clients raise commercial effectiveness, client engagement, and sales execution.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

Core Responsibilities

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Candidate Background

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Strong practical expertise in Customer Success; prior experience delivering corporate learning or facilitation engagements; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in sales enablement, account management, customer success, or negotiation programmes and a track record of supporting professional capability-building initiatives.

Expression of Interest

From an operational perspective, the assignment is best viewed as Short Series work delivered primarily in a In-Person environment.

Professionals with relevant Customer Success capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.