Client demand in Quality & Service Operations continues to develop, and we are adding capable In-House Trainer profiles for work tied to Johor Bahru and regional corporate teams.

Opportunity Overview

This opportunity is targeted at a strong trainer with proven Quality & Service Operations expertise and experience supporting operations teams, project stakeholders, and process owners across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Multi-Session Programme support.

Key Areas of Responsibility

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Preferred Background

Demonstrable expertise in Quality & Service Operations; confidence running workshops, training, or advisory sessions for corporate audiences; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; comfortable working in in-person environments.

Ideal candidates will have worked across operations improvement, project delivery, procurement, quality, or supply chain capability building, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Availability for project-based work linked to Johor Bahru, Malaysia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Register Your Interest

We welcome interest from credible trainers who can demonstrate strong Quality & Service Operations delivery capability and a practical approach to corporate learning.