This role supports the growth of our Customer Service English trainer pool and would suit a credible In-House Trainer available for assignments associated with Xiamen.

Role Overview

An upcoming client brief requires a capable trainer who can lead Customer Service English learning engagements for international teams, managers, and professional learners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve professional communication quality in international business settings.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

What You Will Support

• Deliver structured Customer Service English training sessions for client teams linked to Xiamen and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

What We Are Looking For

• Availability for project-based work linked to Xiamen, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Relevant practitioner-level experience in Customer Service English; strong facilitation and stakeholder communication; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to corporate language training, international communication, or workplace English programmes, along with experience working with managers, professional learners, or client-facing business teams.

Apply / Express Interest

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Short Series support.

We welcome interest from credible trainers who can demonstrate strong Customer Service English delivery capability and a practical approach to corporate learning.