We are interested in hearing from experienced Instructor professionals who can deliver CRM & Business Systems training for organisations operating in and around Hanoi.

Position Summary

An upcoming client brief requires a capable instructor who can lead CRM & Business Systems learning engagements for business users, operations teams, and functional stakeholders in Hanoi, Vietnam, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients support systems enablement, process execution, and user adoption.

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

What Success Looks Like

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make CRM & Business Systems content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured CRM & Business Systems training sessions for client teams linked to Hanoi and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Who This Would Suit

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in CRM & Business Systems with evidence of practical business or corporate application.
• Availability for project-based work linked to Hanoi, Vietnam, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Relevant practitioner-level experience in CRM & Business Systems; strong facilitation and stakeholder communication; practical systems knowledge, strong process understanding, and the ability to translate configuration or workflow into user-friendly learning; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to ERP consulting, systems implementation, enterprise process training, or user enablement, along with experience working with managers, professional learners, or client-facing business teams.

How To Apply

The expected delivery mode for this brief is In-Person, and the role should be approached as a Short Series requirement.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.