This brief is aimed at an experienced Instructor with real depth in Customer Success and the ability to support client-facing delivery linked to Karachi.

Position Summary

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

An upcoming client brief requires a capable instructor who can lead Customer Success learning engagements for commercial teams, account managers, and customer-facing staff in Karachi, Pakistan, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

What Success Looks Like

The expected delivery mode for this brief is Remote / Virtual, and the role should be approached as a Multi-Session Programme requirement.

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Karachi and wider Asia.

Who This Would Suit

Relevant practitioner-level experience in Customer Success; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

How To Apply

If your background aligns with this brief, please apply with an overview of your Customer Success experience, training track record, and preferred delivery model.