This brief is aimed at an experienced Senior Facilitator with real depth in IT Service Management and the ability to support client-facing delivery linked to Kolkata.

Role Overview

We are building our pool of trusted facilitators for IT Service Management assignments in Kolkata, India, and across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients support technical enablement, systems confidence, and cross-functional adoption.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

What You Will Support

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Kolkata and wider Asia.

What We Are Looking For

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in IT Service Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Kolkata, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Hands-on credibility in IT Service Management; experience facilitating learning for business teams; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to adapt delivery style, examples, and exercises to different participant groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes cloud, infrastructure, cybersecurity, or enterprise technology training in corporate or enterprise environments.

Apply / Express Interest

The current requirement points to In-Person delivery and should suit someone comfortable supporting Short Series projects.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.