For upcoming Customer Success Management briefs, we are looking for a strong Lead Learning Consultant who can engage professional audiences linked to Chennai and surrounding markets.

Assignment Overview

Client is seeking an experienced consultant to deliver Customer Success Management training for commercial teams, account managers, and customer-facing staff across Asia. The assignment suits a commercially credible facilitator who can help clients raise commercial effectiveness, client engagement, and sales execution.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a In-Person environment.

Delivery Scope

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success Management training sessions for client teams linked to Chennai and wider Asia.

Candidate Profile

Strong practical expertise in Customer Success Management; prior experience delivering corporate learning or facilitation engagements; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in sales enablement, account management, customer success, or negotiation programmes and a track record of supporting professional capability-building initiatives.

• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Chennai, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

Next Step

Professionals with relevant Customer Success Management capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.