We are building our pool of trusted professionals for Customer Service English delivery and are now seeking a strong Lead Learning Consultant for client needs connected to Hyderabad and Asia.

Brief Overview

An upcoming client brief requires a capable consultant who can lead Customer Service English learning engagements for international teams, managers, and professional learners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve professional communication quality in international business settings.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

Core Responsibilities

• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Candidate Background

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Hyderabad, India, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Relevant practitioner-level experience in Customer Service English; strong facilitation and stakeholder communication; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to corporate language training, international communication, or workplace English programmes, along with experience working with managers, professional learners, or client-facing business teams.

Expression of Interest

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a Hybrid environment.

We welcome interest from credible trainers who can demonstrate strong Customer Service English delivery capability and a practical approach to corporate learning.