Ultimahub is expanding its trainer network for Quality & Service Operations and is looking for a credible Lead Learning Consultant who can support assignments linked to Busan and wider regional demand.

Position Summary

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

Client is seeking an experienced consultant to deliver Quality & Service Operations training for operations teams, project stakeholders, and process owners in Busan, South Korea, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve process discipline, service reliability, and operational performance.

What Success Looks Like

The expected delivery mode for this brief is In-Person, and the role should be approached as a Multi-Session Programme requirement.

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Busan and wider Asia.

Who This Would Suit

Strong practical expertise in Quality & Service Operations; prior experience delivering corporate learning or facilitation engagements; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to tailor delivery for adult learners and client stakeholders.

• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Strong fit for consultants, trainers, or practitioners with experience in operations improvement, project delivery, procurement, quality, or supply chain capability building and a track record of supporting professional capability-building initiatives.

How To Apply

If your background aligns with this brief, please apply with an overview of your Quality & Service Operations experience, training track record, and preferred delivery model.