Ultimahub is expanding its trainer network for Customer Success and is looking for a credible Learning & Development Consultant who can support assignments linked to Kaohsiung and wider regional demand.

Brief Overview

This opportunity is targeted at a strong consultant with proven Customer Success expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

We expect this work to suit trainers who are organised, responsive, and comfortable shaping delivery around business context, participant maturity, and operational realities.

From an operational perspective, the assignment is best viewed as Consulting work delivered primarily in a In-Person environment.

Core Responsibilities

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Kaohsiung and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Candidate Background

Demonstrable expertise in Customer Success; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in in-person environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Availability for project-based work linked to Kaohsiung, Taiwan, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.

Expression of Interest

If your background aligns with this brief, please apply with an overview of your Customer Success experience, training track record, and preferred delivery model.