A current stream of client demand has created an opportunity for a commercially credible Learning & Development Consultant in Quality & Service Operations for assignments associated with Riyadh and the wider Asian market.

Position Summary

An upcoming client brief requires a capable consultant who can lead Quality & Service Operations learning engagements for operations teams, project stakeholders, and process owners across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients improve process discipline, service reliability, and operational performance.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

What Success Looks Like

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Who This Would Suit

• Availability for project-based work linked to Riyadh, Saudi Arabia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Relevant practitioner-level experience in Quality & Service Operations; strong facilitation and stakeholder communication; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to operations improvement, project delivery, procurement, quality, or supply chain capability building, along with experience working with managers, professional learners, or client-facing business teams.

How To Apply

The expected delivery mode for this brief is In-Person, and the role should be approached as a Consulting requirement.

If your background aligns with this brief, please apply with an overview of your Quality & Service Operations experience, training track record, and preferred delivery model.