We are seeking a delivery-ready Capability Building Specialist with proven Customer Relationship Management capability for assignments connected to Makassar, Indonesia, and broader Asia.

Role Overview

An upcoming client brief requires a capable specialist trainer who can lead Customer Relationship Management learning engagements for commercial teams, account managers, and customer-facing staff in Makassar, Indonesia, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

What You Will Support

• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

What We Are Looking For

• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Relationship Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Makassar, Indonesia, and wider Asia where relevant.

Relevant practitioner-level experience in Customer Relationship Management; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

Apply / Express Interest

The current requirement points to Hybrid delivery and should suit someone comfortable supporting Short Series projects.

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.