We are building our pool of trusted professionals for Quality & Service Operations delivery and are now seeking a strong Training Consultant for client needs connected to Manila and Asia.

Role Overview

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

We are building our pool of trusted consultants for Quality & Service Operations assignments across Asia. The role would suit a practitioner who can tailor content to client context, learner level, and business objectives while helping clients improve process discipline, service reliability, and operational performance.

What You Will Support

Delivery is expected to take place in a In-Person format, with the engagement currently framed as Consulting support.

• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Manila and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.

What We Are Looking For

Hands-on credibility in Quality & Service Operations; experience facilitating learning for business teams; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to adapt delivery style, examples, and exercises to different participant groups.

• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

A good fit for independent trainers, consultants, or internal capability specialists whose background includes operations improvement, project delivery, procurement, quality, or supply chain capability building in corporate or enterprise environments.

Apply / Express Interest

If your background aligns with this brief, please apply with an overview of your Quality & Service Operations experience, training track record, and preferred delivery model.