We are building our pool of trusted professionals for CRM & Business Systems delivery and are now seeking a strong Training Programme Manager for client needs connected to Medan and Asia.

Brief Overview

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

This scheduled role is suited to a delivery-focused training programme manager with hands-on CRM & Business Systems credibility and experience working with business users, operations teams, and functional stakeholders in Medan, Indonesia, and across Asia. The work centres on practical application, learner confidence, and helping clients support systems enablement, process execution, and user adoption.

Core Responsibilities

The expected delivery mode for this brief is Hybrid, and the role should be approached as a Multi-Session Programme requirement.

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make CRM & Business Systems content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Candidate Background

Clear subject-matter credibility in CRM & Business Systems; prior exposure to multinational or enterprise audiences; practical systems knowledge, strong process understanding, and the ability to translate configuration or workflow into user-friendly learning; confident supporting learners with practical examples, tools, and Q&A.

• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Best suited to professionals with backgrounds in ERP consulting, systems implementation, enterprise process training, or user enablement, ideally with experience working with multinational clients or enterprise teams in Asia.

Expression of Interest

We welcome interest from credible trainers who can demonstrate strong CRM & Business Systems delivery capability and a practical approach to corporate learning.