We are seeking a delivery-ready Client-Facing Trainer with proven Customer Success Management capability for assignments connected to Phnom Penh, Cambodia, and broader Asia.

Brief Overview

The requirement is centred on delivery quality, participant engagement, and the ability to align learning interventions with organisational priorities. Client-facing credibility will matter throughout the engagement.

This opportunity is targeted at a strong trainer with proven Customer Success Management expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

Core Responsibilities

Delivery is expected to take place in a Remote / Virtual format, with the engagement currently framed as Short Series support.

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.

Candidate Background

Demonstrable expertise in Customer Success Management; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in remote / virtual environments.

• Availability for project-based work linked to Phnom Penh, Cambodia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Expression of Interest

Professionals with relevant Customer Success Management capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.