For upcoming Customer Service English briefs, we are looking for a strong Programme Coach who can engage professional audiences linked to Seoul and surrounding markets.

Assignment Overview

Client is seeking an experienced coach to deliver Customer Service English training for international teams, managers, and professional learners in Seoul, South Korea, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve professional communication quality in international business settings.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

From an operational perspective, the assignment is best viewed as Coaching work delivered primarily in a Hybrid environment.

Delivery Scope

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.

Candidate Profile

Strong practical expertise in Customer Service English; prior experience delivering corporate learning or facilitation engagements; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; able to tailor delivery for adult learners and client stakeholders.

Strong fit for consultants, trainers, or practitioners with experience in corporate language training, international communication, or workplace English programmes and a track record of supporting professional capability-building initiatives.

• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Next Step

If this assignment fits your profile, please submit details of your facilitation experience, subject focus, and the types of client groups you typically support.