This brief is aimed at an experienced Programme Coach with real depth in Quality & Service Operations and the ability to support client-facing delivery linked to Jeddah.

Assignment Overview

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

Client is seeking an experienced coach to deliver Quality & Service Operations training for operations teams, project stakeholders, and process owners in Jeddah, Saudi Arabia, and across Asia. The assignment suits a commercially credible facilitator who can help clients improve process discipline, service reliability, and operational performance.

Delivery Scope

The expected delivery mode for this brief is In-Person, and the role should be approached as a Coaching requirement.

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Quality & Service Operations content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Quality & Service Operations training sessions for client teams linked to Jeddah and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.

Candidate Profile

Strong practical expertise in Quality & Service Operations; prior experience delivering corporate learning or facilitation engagements; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; able to tailor delivery for adult learners and client stakeholders.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Quality & Service Operations with evidence of practical business or corporate application.
• Availability for project-based work linked to Jeddah, Saudi Arabia, and wider Asia where relevant.

Strong fit for consultants, trainers, or practitioners with experience in operations improvement, project delivery, procurement, quality, or supply chain capability building and a track record of supporting professional capability-building initiatives.

Next Step

We welcome interest from credible trainers who can demonstrate strong Quality & Service Operations delivery capability and a practical approach to corporate learning.