This brief is aimed at an experienced Programme Coach with real depth in Quality & Service Operations and the ability to support client-facing delivery linked to Hanoi.

Assignment Overview

This opportunity is targeted at a strong coach with proven Quality & Service Operations expertise and experience supporting operations teams, project stakeholders, and process owners across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

Delivery Scope

• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.

Candidate Profile

• Availability for project-based work linked to Hanoi, Vietnam, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Remote / Virtual settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.

Demonstrable expertise in Quality & Service Operations; confidence running workshops, training, or advisory sessions for corporate audiences; strong operational credibility, structured thinking, and the ability to link process content to workplace execution; comfortable working in remote / virtual environments.

Ideal candidates will have worked across operations improvement, project delivery, procurement, quality, or supply chain capability building, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Next Step

The expected delivery mode for this brief is Remote / Virtual, and the role should be approached as a Coaching requirement.

Professionals with relevant Quality & Service Operations capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.