This opportunity is suited to a practical Programme Coach who can translate Customer Success Management knowledge into clear business outcomes for assignments linked to Quezon City.

Role Overview

This scheduled role is suited to a delivery-focused coach with hands-on Customer Success Management credibility and experience working with commercial teams, account managers, and customer-facing staff in Quezon City, Philippines, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

Assignments may range from focused workshops to short capability programmes, depending on the client scope, learner profile, and delivery context. The strongest candidates will be able to adapt content without losing clarity or commercial relevance.

What You Will Support

• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success Management content easier to apply after the session.

What We Are Looking For

• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Quezon City, Philippines, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Clear subject-matter credibility in Customer Success Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Apply / Express Interest

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Coaching support.

If your background aligns with this brief, please apply with an overview of your Customer Success Management experience, training track record, and preferred delivery model.