Client demand in Customer Success Management continues to develop, and we are adding capable Senior Facilitator profiles for work tied to Chongqing and regional corporate teams.

Position Summary

This opportunity is targeted at a strong facilitator with proven Customer Success Management expertise and experience supporting commercial teams, account managers, and customer-facing staff across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

From an operational perspective, the assignment is best viewed as Short Series work delivered primarily in a Remote / Virtual environment.

What Success Looks Like

• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success Management training sessions for client teams linked to Chongqing and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.

Who This Would Suit

Demonstrable expertise in Customer Success Management; confidence running workshops, training, or advisory sessions for corporate audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; comfortable working in remote / virtual environments.

Ideal candidates will have worked across sales enablement, account management, customer success, or negotiation programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Chongqing, China, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.

How To Apply

We welcome interest from credible trainers who can demonstrate strong Customer Success Management delivery capability and a practical approach to corporate learning.