We are seeking a delivery-ready Senior Facilitator with proven Customer Success Management capability for assignments connected to Fuzhou, China, and broader Asia.

Assignment Overview

The assignment requires a trainer who can structure material clearly, manage professional audiences confidently, and adapt delivery to different sectors, teams, and levels of experience.

This scheduled role is suited to a delivery-focused facilitator with hands-on Customer Success Management credibility and experience working with commercial teams, account managers, and customer-facing staff in Fuzhou, China, and across Asia. The work centres on practical application, learner confidence, and helping clients raise commercial effectiveness, client engagement, and sales execution.

Delivery Scope

Delivery is expected to take place in a Hybrid format, with the engagement currently framed as Multi-Session Programme support.

• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

Candidate Profile

Clear subject-matter credibility in Customer Success Management; prior exposure to multinational or enterprise audiences; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; confident supporting learners with practical examples, tools, and Q&A.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Success Management with evidence of practical business or corporate application.
• Availability for project-based work linked to Fuzhou, China, and wider Asia where relevant.

Best suited to professionals with backgrounds in sales enablement, account management, customer success, or negotiation programmes, ideally with experience working with multinational clients or enterprise teams in Asia.

Next Step

We welcome interest from credible trainers who can demonstrate strong Customer Success Management delivery capability and a practical approach to corporate learning.