This brief is aimed at an experienced Subject Matter Trainer with real depth in Customer Service English and the ability to support client-facing delivery linked to Kuala Lumpur.

Role Overview

This opportunity is targeted at a strong trainer with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Kuala Lumpur, Malaysia, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

The work is likely to involve practical corporate learning, facilitation, and knowledge transfer rather than purely theoretical instruction. We are prioritising trainers who can keep sessions structured, commercially relevant, and aligned with the client brief.

What You Will Support

• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.
• Support participants with examples, clarifications, and implementation guidance that reduce the gap between theory and day-to-day application.
• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.

What We Are Looking For

• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Kuala Lumpur, Malaysia, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in In-Person settings and handling the logistical realities of live corporate delivery.
• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in in-person environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Apply / Express Interest

The current requirement points to In-Person delivery and should suit someone comfortable supporting Multi-Session Programme projects.

If your background aligns with this brief, please apply with an overview of your Customer Service English experience, training track record, and preferred delivery model.