We are building our pool of trusted professionals for IT Service Management delivery and are now seeking a strong Instructor for client needs connected to Surabaya and Asia.

Role Overview

An upcoming client brief requires a capable instructor who can lead IT Service Management learning engagements for technical teams, business stakeholders, and project users in Surabaya, Indonesia, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients support technical enablement, systems confidence, and cross-functional adoption.

The role is intended for trainers who can move comfortably between subject expertise, stakeholder discussion, and practical learner application. Sessions should remain relevant to real workplace use rather than abstract theory.

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a In-Person environment.

What You Will Support

• Use practical case studies, scenarios, tools, or workflows to make IT Service Management content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured IT Service Management training sessions for client teams linked to Surabaya and wider Asia.
• Maintain strong session control, learner engagement, and professional delivery standards across preparation and live facilitation.
• Coordinate effectively with client stakeholders and internal contacts on objectives, timelines, and expected learner outcomes.
• Translate complex ideas into practical guidance, examples, and decision-making frameworks that participants can use in the workplace.

What We Are Looking For

Relevant practitioner-level experience in IT Service Management; strong facilitation and stakeholder communication; strong technical credibility, the ability to simplify complex concepts, and confidence working with mixed audiences; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to cloud, infrastructure, cybersecurity, or enterprise technology training, along with experience working with managers, professional learners, or client-facing business teams.

• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.
• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in IT Service Management with evidence of practical business or corporate application.

Apply / Express Interest

If your background aligns with this brief, please apply with an overview of your IT Service Management experience, training track record, and preferred delivery model.