This opportunity is suited to a practical Subject Matter Trainer who can translate Customer Success knowledge into clear business outcomes for assignments linked to Taoyuan.

Role Overview

An upcoming client brief requires a capable trainer who can lead Customer Success learning engagements for commercial teams, account managers, and customer-facing staff in Taoyuan, Taiwan, and across Asia. Success in the role depends on practical facilitation, business relevance, and the ability to help clients raise commercial effectiveness, client engagement, and sales execution.

This brief is designed for professionals who can balance subject-matter depth with applied facilitation. Strong judgement, audience awareness, and the ability to keep training outcome-focused will be important.

The current requirement points to Remote / Virtual delivery and should suit someone comfortable supporting Multi-Session Programme projects.

What You Will Support

• Refine materials where needed so the programme remains current, usable, and appropriate for the target audience.
• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Success content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Success training sessions for client teams linked to Taoyuan and wider Asia.

What We Are Looking For

Relevant practitioner-level experience in Customer Success; strong facilitation and stakeholder communication; strong commercial credibility, facilitation energy, and the ability to improve live selling behaviour; able to structure sessions that balance concept, discussion, and application.

Preferred candidates will bring exposure to sales enablement, account management, customer success, or negotiation programmes, along with experience working with managers, professional learners, or client-facing business teams.

• A professional background that supports credibility with enterprise, multinational, or client-facing training audiences.
• Strong communication and facilitation skills, including the ability to explain complex material in a clear and applied way.
• Confidence working with client stakeholders and adjusting delivery to different business contexts, sectors, and learner groups.

Apply / Express Interest

Professionals with relevant Customer Success capability are invited to share their background, availability, and examples of previous delivery in comparable corporate settings.