A current stream of client demand has created an opportunity for a commercially credible Training Programme Manager in Customer Service English for assignments associated with Tel Aviv and the wider Asian market.

Opportunity Overview

This opportunity is targeted at a strong training programme manager with proven Customer Service English expertise and experience supporting international teams, managers, and professional learners in Tel Aviv, Israel, and across Asia. The brief focuses on practical delivery, stakeholder alignment, and high-quality learner engagement.

This opportunity is best suited to practitioners who can deliver credible learning interventions while maintaining pace, clarity, and client trust across live sessions and preparation stages.

Key Areas of Responsibility

• Adapt delivery to the client brief, participant seniority, and the sector context without losing clarity or pace.
• Keep the learning intervention aligned with business priorities, not just topic coverage, so the work delivers visible value to the client.
• Use practical case studies, scenarios, tools, or workflows to make Customer Service English content easier to apply after the session.
• Facilitate discussion, questions, and applied exercises in a way that keeps learning commercially relevant and outcome-focused.
• Deliver structured Customer Service English training sessions for client teams linked to Tel Aviv and wider Asia.

Preferred Background

• Previous experience delivering training, workshops, facilitation, coaching, or advisory work for professional audiences.
• Proven subject-matter credibility in Customer Service English with evidence of practical business or corporate application.
• Availability for project-based work linked to Tel Aviv, Israel, and wider Asia where relevant.
• Good judgement around pacing, audience engagement, and the balance between technical depth and usability.
• Comfort operating in Hybrid settings and handling the logistical realities of live corporate delivery.

Demonstrable expertise in Customer Service English; confidence running workshops, training, or advisory sessions for corporate audiences; excellent communication quality, learner sensitivity, and experience supporting business communication improvement; comfortable working in hybrid environments.

Ideal candidates will have worked across corporate language training, international communication, or workplace English programmes, with the credibility to engage client stakeholders and deliver practical learning outcomes for business audiences.

Register Your Interest

From an operational perspective, the assignment is best viewed as Multi-Session Programme work delivered primarily in a Hybrid environment.

Suitable candidates should apply with a concise summary of relevant expertise, client-facing delivery experience, and current availability for assignments of this nature.